Lidia LoPinto, Business Analyst & Implementation Specialist

Telephone: (914)552-3187  lidia.lopinto (@) gmail.com

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SUMMARY

Information technology professional experienced in delivering software product implementations, business analysis, technical documentation, and product. Expertise planning and delivering projects to meet schedule, budget, and accuracy requirements. Versed in orchestrating communication and alignment between end users, senior management, and technical development teams. Expert at developing business requirement documentation, systems requirements and managing IT projects to develop software products. Ability to document existing processes and creating process flow diagrams to support re-engineering.  Excellent client facing skills. Able to deliver on customizations and implementations, with outstanding communications of functional requirements.
Business Analysis ● Technical Documentation ● Business & Functional Requirements ●  Systems Development Life Cycle (SDLC) ● Software GUI Design ●  Process Improvement ● Project & Product Management ●  Process & Workflow Diagrams ● Technical Training ● Six Sigma ● Agile & Scrum ● Test & Use Cases ● User Stories ● SharePoint ● HIPAA ● Agile● Scrum ● Visio ● Ms Project

Expert developer of FileMaker 12 hosted solutions


PROFESSIONAL EXPERIENCE

CAE Consultants Inc. (1993-Present)

Role: Business Analyst, Owner, Developer

About the company: 

CAE Consultants Inc. is a family  company that has provided software consulting services to clients since the early 90’s.  As the principal consultant I provide Business Analysis and documentation consulting services to IT firms throughout the New York area.
The Municipalnets Software branch provides FileMaker software solutions to municipalities and private firms around the country and packaged software sales.

TYPICAL PROJECTS & ACTIVITIES

McPherson Oil, CA (3/2013-Present)

Supplies preventive maintenance and inventory tracking software and developed a series of custom features to meet the needs of a major California oil company with over 500 wells in the USA. Daily work involved training personnel, leading requirements gathering meetings, developing database solutions and importing data from legacy SQL system. All work was done remotely in New York.

Anderson County, TN Municipality (6/2013-Present)

Implemented a new public works database system to manage all departmental activities. Worked with the team to develop interfaces, imported data from the legacy systems and tested functionality. Deployed software on the server with access via iPads and cell phones.

City of Marshall, TX Municipality (2/2013-Present)

Implemented a public works system to manage all departmental work orders, and deployed the system to iPads, cell phones and other devices. Trained personnel and worked on customization of input forms and reports.

Municipalnets packaged software product sales (1/2013-Present)

Marketed , sold and delivered packaged software to major municipalities and manufacturers.  Upgraded current implementations and provided on line training videos.  Sales and marketing activities included conducted on line webinars to introduce the product to clients around the country, and designing advertising campaigns to attract new clients.

Home Healthcare Software Exchange, NY (9/2012-11/2012) 

Implemented standard industry templates and developed detailed functional requirements based on a long list of existing business requirements provided by clients over the last two years.  Designed the screens and interfaces and communicated the changes to the development team in India.  I also conducted unit testing of specific requirements as they were being developed and specified testing that needed to be conducted by the Indian QA team.

Canon Imaging Systems for Wipro (6/2012-9/2012)

My role was to be the USA/India Wipro liaison and senior BA to develop a training system for a major Canon Oracle software language used in imaging projects. The job required me to interface with the client daily, gather all requirements from the business group, and assure that the training programs contained the examples, format, and followed the course content guidelines and specifications.

Sandata Corporation (11/2011-4/2012)

Sandata provides home healthcare systems, including the Santrax system, which is popular with home healthcare as a way to track visits with telephony.  My job was to develop a new version of Santrax and interface it with other packages to track hours, and transmit this data to billing. This was done in a transitional work environment where many companies were being purchased and integrated, and some SME’s were retiring.  This was a fast paced project which resulted in an extensive set of functional requirements and use cases.

APG (2011 and 2012)

APG is a a major  financial firm managing retirement assets for employees in the Netherlands. CAE Consultants Inc. was engaged for two contracts to develop data warehousing business requirements and SDLC and other artifacts for their New York office.  The job required me to interface closely with the data Oracle data warehousing architects, and work with business to specify the reports, which were developed using Cognos.

ACE Medical Software (2009-2010)

I provided technical sales services to a leading EMR software developer OmniMD. My activities included talking to doctors about the software capabilities, presenting the software at trade shows and working with the technical team in India to provide demonstrations.

Bertelsmann/Direct Brands (2008-2009): 

CAE Consultants was engaged for 1 year to provide senior IT services including documentation and business analysis. Typical activities included creating gap analysis, credit card processing standard security documents, SDLC documents and artifacts, UML diagrams, server building procedures, and maintaining a database of requirements and business rules.  I worked closely with the project managers, and software architects as well as interviewing the business personnel to gather requirements.
Highlight: The Company faced a major challenge when I joined, having laid off a large number of employees in anticipation of the sale. I was asked to create a library of technical documents. I implemented a Google engine to index and store all of the documents in all of their 40+ servers, allowing us to do keyword searches of over 1 million internal documents. This resource was very useful when presenting documents to the buyers of the company.

L’Oreal (2006-2007)

CAE Consultants Inc. was contracted to reverse engineered current marketing database for redevelopment in a SQL platform.

Sikorsky Helicopters (2007)

CAE Consultants teamed up with SOA Services in the role of technical analyst to map product data to new system and provided process diagrams. Documented e-commerce GUI design for parts and maintenance sales.

City of Brawley, CA Municipality (2006-present)

Contracted to develop a custom database application for their public works department. The work involved gathering requirements, designing the database, creating interfaces, and deploying the system on the server. All personnel were trained remotely. The company has continued to utilize our software for 7 years on a subscription licensing basis.

New York City Department of Probation (2005) 

CAE Consultants Inc. was engaged to work for TATA Consultancy Services as a subcontractor, providing business analysis and technical documentation services. The job involved working with 40 professionals from India working in the United States temporarily to deliver a new intake and tracking software system. My daily activities involved documenting ETL processes, and working with the municipalities’ business personnel to gather and document requirements for intake and tracking reporting.

Other  Projects Prior to 2005:

  • Bank of America: Documented Java framework reusable components
  • Openlink: Wrote their scripting user guide and training
  • JP Morgan Chase Manhattan: Wrote marketing materials for intranet site.
  • Sun Microsystems: Wrote documentation related to the iWon.com website and initiated SDLC.
  • Deloitte & Touche: Devised internal help desk processes and support manual.
  • Ernst & Young: Trained over 5,000 employees in HR performance management system.
  • ClientSoft Inc: Offered sample code and QA testing applications.
  • Seabury Capital, LLC: Defined functional specifications for risk management solution.
  • Market Axess: Delivered bond investor and dealer operating manuals.
  • iClick.com: Produced installation and configuration manual.
  • Sempra Energy Trading: Created training programs for options trading system.


FORMAL EDUCATION

  • Master of Engineering
  • Bachelor of Engineering
  • Manhattan College – Bronx, New York

CERTIFICATION & TRAINING

  • Master Business Analyst, Agile & Scrum – Villanova University Online
  • Project Management Certification – Villanova University Online
  • Six Sigma Methodologies
  • Train the Trainer, System Design & Applications Development
  • HIPAA Requirements for Software Design


KEY TECHNICAL SKILLS

  • Expert level user of MS Project, Visio, and all MS suites. 
  • FileMaker, Oracle, Sybase, HTML, XML, Cognos, Rational Rose, Microsoft Visio, SharePoint, Office Suite, Windows, UNIX. 
  • Computer Languages: conversant with Java, Java Script, C, BPM (Oracle) Microsoft Dot Net, Php, ASP, HTML, HTML 5, Perl, and other languages.

LANGUAGES

Bilingual fluency in English & Spanish